Cancellation Policy

Cancellation / Movement of Online Bookings and Purchases

Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).
You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless the company has, with your consent, commenced the performance of the services and incurred cost.
When you have paid in advance for any services from the company and you do not attend the scheduled appointment without making an appropriate cancellation or alternative arrangement with the company, the company shall be entitled to retain fifty percent (50%) of the relevant advance payment and the company shall refund to you the remaining fifty percent (50%) of such advance payment.

Guarantees

General Guarantee Conditions

The guarantees apply from the date of original purchase.
Guarantees are not transferable and only apply to the person who made the original purchase.
Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.
All parts originally purchased at the company are covered by these guarantees, however, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.
If work is required to be carried out other than by the company, approval must be obtained in advance from the company. The guarantee may be invalidated when parts are repaired by a garage or individual other than by the company. The company is not responsible for any part removed from the vehicle or adjusted by any person other than the company.
These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.
These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

Reference were stated “the company” shall be deemed to be “Boy Racers UK Limited”.

All claims must be made within 24 hours of receipt of goods/services, this does not affect your statutory rights.