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Privacy Policy

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1. Introduction

Bleak Hall Motors (“we”, “us”, “our”) is committed to respecting your privacy under UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website, make booking enquiries, or contact us.

2. Data Controller

Bleak Hall Motors
Chesney Wold, Bleak Hall, Milton Keynes, MK6 1LN
📞 01908 242 030 · ✉️ phil@bleakhallmotor.co.uk
Offering MOT, servicing, tyres, repairs & more since 2006.

3. Data We Collect

  • Online enquiry/book forms: name, email, telephone, vehicle reg., message details

  • Communications: information via phone, email, or contact forms

  • Website analytics: anonymised IP, device/browser data, pages visited, session duration—via essential & performance cookies only; no profiling or advertising cookies

4. How We Use Your Data

We use your data to:

  • Provide quotes and book MOTs, servicing, repairs, tyre fitting

  • Send confirmations, reminders, and follow-up communications

  • Improve our website using anonymised analytics

  • Meet legal, warranty, and financial record-keeping obligations

5. Lawful Basis

  • Contract: processing necessary to deliver requested services

  • Legitimate interests: to run and enhance our business and website

  • Consent: if opted in for marketing or updates

  • Legal obligation: to retain records (VAT, warranty, audit)

6. Data Sharing

We do not sell or rent personal data. We may share your data with:

  • Service providers (web host, email, analytics) under contractual arrangements

  • Regulatory, insurance, or legal bodies, when required

7. Cookies & Tracking

  • Essential cookies: needed for form submission and basic site operation

  • Performance cookies: anonymised analytics (e.g. Google Analytics)
    We do not use profiling, advertising, or third‑party tracking cookies

8. Data Retention

  • Enquiry/service records: stored up to 7 years for compliance

  • Analytics logs: session data deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR you can:

  • Access, correct, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise your rights, contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls, and staff training. While no system is infallible, we follow industry best practice.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Updates

This policy may be updated periodically. The Effective Date above reflects the most current version. Continued use of our website means acceptance of any changes.

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